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Customer Service Representative


This is a Full-time position in Roanoke, VA posted December 5, 2020.

Description: nnThis is a full time Claims Representative for a bank in a fast paced environment.

This person will help the banking customer gather information and begin the claim process over the phone.

The representative will make decisions on some claims and route other claims to other teams in the department.

These representatives will work on a team in a call center environment.nn nn nn nnReviews, verifies and/or identifies customer transactions to detect/prevent financial activities, policy violations and suspicious situations in order to mitigate and/or recover losses.

Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.

Uses a variety of sources for information, including online systems and tools/models.

May perform general account handling functions such as close account determination, holds, restraints, etc.

Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.

May contact customers and/or vendors to validate transactions.

May maintain files, records, databases and prepare standard/routine management reports.

Prepares required documentation including Suspicious Activity Reports.

May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability.

Reviews more complex/unique situations with senior department staff.nn Skills: nnCustomer service, Call center, Data entry, Service, Inbound call, Banking, Medical, Microsoft office, Csr, Finance, Claims, Processingnn Top Skills Details: nnData Entry nn nnAdministrative experience nn nnFinancial/banking backgroundnn Additional Skills & Qualifications: nnThey are looking for individuals with experience in: Customer Service, Banking, Finance, Insurance, Claims, or Policies.nn nn nn nn*Attention to Detail, Research, Multitasking, and Using Multiple Systems is their main qualities they are looking for.nn nn nn nnExperience dealing with escalated calls or customer issues is preferred.nn Experience Level: nnEntry Levelnn nn nn nn nn About Aerotek: nnWe know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at nnThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.nn

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