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Customer Service Specialist (Remote To Start)

Aerotek

This is a Full-time position in Gainesville, VA posted December 9, 2020.

Our client in Gainesville is immediately looking to hire a Customer Service Specialist to join their team.

This is full-time permanent role and pay will vary based on years of experience.

Qualified candidates will have an interview scheduled within 48 hours of resume submission.

Job Requirementsprevious Call Center experience is required.Must be proficient with Microsoft Excel (Candidates will be tested on this).Must have excellent written and verbal communications skills.

High attention to detail and the ability to multitask.

Job Description Answering telephones, emails and any other communications promptly and courteously.Conducting telephone Queries and communications in a professional manner with a display of business decorum.Greeting customers warmly and ascertaining the reason for calling.Providing exceptional customer service by developing good working relationships with customers.Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.Retrieving, assigning and monitoring customer orders to include placing orders.Contacting customers via telephone and email to verify order information.

About Aerotek: We know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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