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Help Desk Support Specialist

Smart Synergies

This is a Full-time position in Virginia Beach, VA posted February 4, 2021.

Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction. Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LANWAN, VoIP telephone, Video systems and other computing equipment. Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software. Identify and repair hardware and network connectivity issues. Establish VPN access for all remote users. Assist in technical upgrading and maintaining of entire desktop systems. Support in testing and deployment of new applications and systems.

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