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Support Services Supervisor (Deputy Director, Office of Admi

US Department of Commerce

This is a Full-time position in Alexandria, VA posted February 5, 2021.

n n nnAn official website of the United States governmentnn n Support Services Supervisor (Deputy Director, Office of Administrative Services)-DE n nn Permanent
– Career and career-conditional competitive appointment.

nn nn Applications will be accepted from all U.S.

Citizens and Nationals.

nn nn Come work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S.

Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years.

We are responsible for granting US intellectual property rights for patents and trademarks.

The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees.

For more information about the USPTO, please visit the USPTO Jobs Website . nn nn During the current period of maximum telework required by the Agency’s COVID-19 response, telework will be maximized.

When it is determined the Agency will be moving to the reopening phase, the expectation will be to physically return to the office at the USPTO – Alexandria, VA campus.

Telework days and any waiting period for eligibility will be determined at that time.

nn nnThis position is located in the Office of the Director, Office of Administrative Services (OAS), under the Chief Administrative Officer (CAO).

OAS is responsible for administrating a broad range of administrative and employee support service programs responsive to the needs of the USPTO workforce.

In conjunction with the Director, the Deputy Director, OAS oversees programs, missions, and functions of the OAS.

The incumbent is responsible to the Director for managing OAS employees in a way that maximizes agency performance.nn nn NOTE: This position is designated as CRITICAL SENSITIVE (3N) and requires clearance at the SECRET level.

The position supervises the Security and Safety Division and may need to be briefed regarding classified information (COOP/incidents, etc.) nn nnAs the Deputy Director of OAS, the incumbent will be performing the following duties:nn Planning, prioritizing and assigning work; collaborating with peers and subordinates to assure effective advisory services; and otherwise ensuring continuous process towards stated goals.

Managing, through subordinate supervisors and staff, budget and real property for the USPTO.  Serving as primary contact for Department of Commerce data calls relating to sustainability, energy intensity, real property, personal property, mail, security, motor vehicles, etc.

Managing and coordinating the collective efforts of a multi-disciplined staff of employees participating in planning, directing, integrating, and executing aspects of assigned programs.

Developing goals and objectives that integrate the Office of Administrative Services and USPTO goals and objectives.

Establishing, revising, or reviewing policies, procedures, mission objectives and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promoting team building, implementing quality improvements, or in response to concerns with regulatory compliance and/or customer requirements.

Working in conjunction with the Contracting Officer’s Technical Representatives (COTR) to approve terms and conditions set forth in contract negotiations, contracting plans, budgets, and changes to the scope of work to be done by the contractor.

Representing the Office of Administrative Services at higher levels within USPTO and with contractor organizations.

Establishing, developing, and maintaining effective working relationships with key USPTO officials, managers, and supervisor.

Delivering presentations on program status, accomplishments, problems, requirements for support, and promotion of program objectives to senior management within USPTO, and with executives of corporations holding contracts with the division.

Establishing time phasing of program elements compatible with USPTO planning objectives.

Integrates the need for special projects and initiates milestones and goals.

Planning, organizing and conducting research on complex issues that involve major areas of uncertainty in approach, methodology, or interpretation to identify appropriate solutions.

You must meet the definition of specialized experience.

Required to pass a background investigation and fingerprint check.

You must be registered for Selective Service, if applicable (

You must be suitable for Federal employment.

Your resume and question responses must demonstrate the job-related KSAs.

nnPlease see requirements section.nn n Qualificationsn nnThere is no Group Coverage Qualification Standard for this series.

The Individual Occupational Requirements can be found here: 0342 Series nn nn Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.nn nn For this position at the GS-15, the next lower grade level is a GS-14 .

Specialized experience for this position includes:nn nnExperience leading or supervising a team of employees within an administrative operation to include program management for real property and leases, facilities and space, asset and property management, safety and security, emergency management and continuity of operations, transportation and commuter services, records and information collections, warehouse operations, and contract administration; and managing all phases of major projects and operational studies within an administrative services environment.nn nn The incumbent must possess the following supervisory competencies to be successful in this position: nn nn Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results.

Determines objectives, sets priorities, and delegates work.

Accepts responsibility for mistakes.

Complies with established control systems and rules.nn nn Customer Service: Anticipates and meets the needs of both internal and external customers.

Delivers high-quality products and services; is committed to continuous improvement.nn nn Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.nn nn Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.nn nn Integrity/Honesty: Behaves in an honest, fair, and ethical manner.

Shows consistency in words and actions.

Models high standards of ethics.nn nn Interpersonal Skills: Treats others with courtesy, sensitivity, and respect.

Considers and responds appropriately to the needs and feelings of different people in different situations.nn nn Oral Communication: Makes clear and convincing oral presentations.

Listens effectively; clarifies information as needed.nn nn Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.nn nn Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity.

Recovers quickly from setbacks.nn nn Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.nn nEducationn nnEducation may not be substituted for specialized experience at this grade level.nn nAdditional informationn nnApplicants applying for this position must be a United States Citizen. n nIf you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System.

If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption.

Please visit the Selective Service System  website for more information.n nThis is NOT a Bargaining Unit position.n nThis position requires a SECRET clearance level.nn nnBackground Investigation
– If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.n nThe USPTO participates in E-Verify.

For more information on E-Verify, please visit the Department of Homeland Security Website .n n Probationary Period
– If selected, you may be required to complete an initial one-year probationary period. nn nn Supervisory Probationary Period
– If selected, you may be required to complete an initial one-year supervisory probationary period.nn nnAll Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.n nRelocation Expenses are not authorized and will not be paid.n nCTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a “well qualified” rating of 85 out of 100.

Information about CTAP and ICTAP eligibility is on the

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