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ASSOCIATE RELATIONS SPECIALIST

Dollar Tree Stores

This is a Full-time position in Chesapeake, VA posted February 3, 2021.

Working at Dollar Tree means being part of a transformational business that provides an exceptional customer experience to each guest who walks into our stores. It takes a committed, talented workforce to meet the needs of our customers and a passionate support team that develops a foundation for achievement to over 150,000 Associates nationwide and in Canada. This is your chance to join a vital Associate support team that strives to invigorate and sustain Dollar Tree’s most important asset—it’s people.
We are looking for an Associate Relations Specialist who is a self-motivated, problem solver with impeccable people skills. The ideal candidate will enjoy being part of a fast-paced team that collaborates with employees, management and human resources to resolve a variety of employee scenarios on a daily basis. The candidate is highly organized, deploys critical thinking and handles sensitive employee matters with the upmost care and consideration.
Primary Responsibilities:
– Provide timely customer service response to questions regarding policy, corrective action and other HR-related topics.
– Development of policies and compliance with all applicable federal, state and local laws
– Previous experience as a Generalist would be a benefit – queries could include: Benefits, payroll etc.)
– Leads fact-finding investigations to include interviewing of involved parties, reviewing documentation, compiling and maintaining appropriate notes, and assisting in identifying options for resolution.
– Creates chronological history of relevant issues.
– Ensures that employment laws and Dollar Tree policies and procedures are applied fairly and consistently.
– Provides counseling, trains and advises management on a variety of associate relations matters such as attendance, corrective action and general performance and conduct related matters to improve performance and overall associate relations.
– Assists in the company’s defense of EEOC charges, employee lawsuits, unemployment hearings, including gathering files, reports and required details.
– Assist with customer relations

Minimum Requirements / Qualifications:

• 4-year degree in HR or a related field or equivalent work related experience
• 3 + years of experience in the area of employee relations (Experience in a retail environment preferred)
• Experience with Microsoft Word and Excel

Make an impact on the world’s leading operator of $1 price-point variety stores through the relationships you build and the issues you resolve, and apply to be a member of our team today!

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