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IT Service Delivery Rep

Techead

This is a Full-time position in Norfolk, VA posted December 6, 2020.

IT Service Delivery Rep
– Mid Network Technician with a minimum of 2 years of experience which includes operational support, hands-on implementing and configuration of network devices such as Cisco routers switches, associated software tools, desktop computers, and cabling in a large LANMANBANWAN environment.

Exposure to VPNs, WAN Accelerators, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) a plus.

Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.

Knowledge of GigE, OSPF, BGP, EIGRP, HSRP, and TCPIP protocols is necessary.

Knowledge of trouble ticketing software such as (HP Service Manager) and networking monitoringmanagement solutions (HP NNMiiSPI, HP OM, and HP NA) desired.

Salary 52.3K to 54.3K This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.

Knowledge and experience working while WAN Accelerators and associated technologies is highly desirable.

Previous experience working on military basessites, including previous military service highly desirable.

Strong communications, writing and editing skills needed to transfer information to individuals involved in the networking process.

Strong problem solving and troubleshooting skills.

Ability to work in an organized fashion with focus on documented activity.

Cisco CCNA Academy training or Cisco certification will meet 2 years experience requirement.

Secret Clearance Required Education A Background Information Technology field or a related technology field is highly desirable.

Other evidence of intellectual, technical, business accomplishments, and related technology leadership experiences will be considered.

Certifications CompTIA Security+ CE, CCNA Routing Switches, ITIL v3 Foundations Desirable Location Norfolk, VA Experience Three to Five (3-5) years of experience required.

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