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Phlebotomist II- P/T- Fairfax, VA req53045

Quest Diagnostics

This is a Full-time position in Fairfax, VA posted February 1, 2021.

nn JOB TITLE: Patient Services Representative II
– P/T (Phlebotomist II
– P/T) nn nn LOCATION: Fairfax, Virginia nn nn SCHEDULE: Monday, Thursday and Friday 8:30AM-5:30PM nn nn nn nn Job Summary nn nnThe Patient Services Representative II
– P/T (PSR II
– P/T) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.

The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

Successful applicants may be assigned to a doctor’s office, a patient service center, in a house call environment, long term care or as business needs dictate.

nn nn Job Accountabilities (Responsibilities) nn nnCollect specimens according to established procedures.

This includes, but not limited to: drug screens, biometric screening and insurance exams.nn nnAdminister oral solutions according to established training.nn nnResearch test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.nn nnResponsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

nn nnEnter billing information and collect payments when required, including the safeguarding of assets and credit card information.

nn nnData entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.nn nnPerform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.nn nnRead, understand and comply with departmental policies, protocols and procedures: (i.e.

Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

nn nnPerform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.nn nnAssist with compilation and submission of monthly statistics and data.

nn nnMaintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.nn nnComplete training courses and keep up-to-date with the latest phlebotomy techniques.nn nnTravel to Territory Manager meeting if held off-site or off normal shift.nn nnParticipate on special projects and teams.nn nnStay-up-to date on company communications and assist with the distribution of technical information to the work group.nn nnPerform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).nn nnWith appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.nn nnAssist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.nn nnAssist with the preparation of schedules for the assigned work group or PSC’s.nn nnCommunicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.nn nnEnsure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.nn nnAssist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.nn nnEnsure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.nn nnWill be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.nn nn Job Requirements nn nnAbility to provide quality, error free work in a fast-paced environment.nn nnAbility to work independently with minimal on-site supervision.nn nnExcellent phlebotomy skills to include pediatric and geriatric.nn nnFlexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.nn nnCommitted to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.nn nnMust be able to make decisions based on established procedures and exercise good judgment.nn nnMust have reliable transportation, valid driver license, and clean driving record, if applicable.nn nnTravel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.nn nnCapable of handling multiple priorities in a high volume setting.nn nnMust demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.nn nn Physical Requirements nn nnLift light to moderately heavy objects.

The normal performance of duties may require lifting and carrying objects.

Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried.

Objects exceeding 41 pounds are not to be lifted or carried without assistance.nn nnMust be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.nn nnMust be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.nn nnPosition requires travel.

nn nnExtensive use of phone and PC.

nn nnFine dexterity with hands/steadiness.

nn nnTalking.

nn nnWalking.

nn nnBalancing.

nn nnBending/kneeling.

nn nnPushing/pulling.

nn nnReaching/twisting.

nn nn (All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

All duties and requirements are essential job functions.)nn nn Required Education nn nnHigh school diploma or equivalent.nn nnMedical training: medical assistant or paramedic training preferred.nn nnPhlebotomy certification preferred.

Required in California, Nevada, and Washington.nn nn Work Experience nn nnThree years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.nn nnMinimum 2 years in a Patient Service Center environment preferred.

nn nnCustomer service in a retail or service environment preferred.nn nnKeyboard/data entry experience.nn

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