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Sr. Technical Specialist

net.America

This is a Full-time position in Alexandria, VA posted February 3, 2021.

n n nnThe Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.nn nJob Descriptionn nnThe net.AMERICA Corporation is seeking a Senior Technical Specialist who has detailed understanding of contact center technologies and telecommunications standards.

They must poses strong contact center technology experience including; the installation and testing of systems patches and any type of software installation in accordance with the policies and procedures as set by the Customer.nn nQualificationsn nnResponsibilities included but not limited: nn nn
• Successful planning, designing, installing, configuring and troubleshooting the Interactive Intelligence Customer Interaction Center (CIC) on an Intel-based or Media Server platform for Multi-channel contact centers of 100+ seats.

nn nn
• Hands-on experience installing and configuring telephony hardware and software on a server. nn nn
• Experience installing, troubleshooting, and configuring the CIC and Interaction Client (IC) software using a unified, customer based scenario.

nn nn
• Knowledge of and configuration experience with the CIC IVR platform.

nn nn
• Experience installing and configuring Work Force Management (WFM), preferably on the Interactive Intelligence platform.

nn nnExperience and Education Required:nn nn
• ITIL Certification Requirement(s) Interactive Intelligence (I3)nn nn
• 5 + years of experience Extensive and demonstrated experience with I3 platform nn nAdditional Informationn nnWe look forward to receiving your application!

Please indicate salary requirements in cover letter.

The Net.

America Corporation offers a generous comprehensive benefits package. nn nnThe net.AMERICA Corporation is an Equal Opportunity EmployernAll information will be kept confidential according to EEO guidelines.nn n n

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