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Service Operations Manager

Technology Assurance Group

This is a Full-time position in University Of Richmond, VA posted February 1, 2021.

n nn Career Opportunity – ServiceOperations Manager nn nn nn n nnAre you ready to lead a team of technology technicians, with a strongdesire to coach, mentor and assume senior level duties?

Do you have the experience, skills andpatience to handle complex technology challenges?

Are you consistently dedicated to deliveringvalue and solutions to customers, yearning for an environment that allows morecreativity and less red tape to get things done?nn nn nn n nnTechnology Assurance Group located in Richmond, VA, a growing industryleader for over 15 years, is looking to add a qualified Service OperationsManager to lead our team.

We are amanaged service provider that focuses on small to mid-sized businesses.

We handle all the technology needs withcompanies ranging from 10-100 users.

Weare a close knit and collaborative team that provides an excellent opportunityto quickly grow in your career.n nn nn nn nnRecognized as a work environment that appreciates excellent technologyskills and celebrates accomplishments, we provide our team members with anopportunity to deliver work they can be proud of; where integrity andexceptional customer service are the driving force behind all we do.

When we say business partnerships, we meanit!nn nn nn n nnWhat you get:nn nnAn environment that will empower you to resolve high level and complexclient technology challenges AND the ability to lead, coach and mentor peers tosuccess.n nn nn nn nnOur Service Operations Manager will manage the service delivery of ourteam’s daily activities as well as the dispatch process, ensure quality andprofitable services are performed to the agreed SLA, build relationships withclients and participate in necessary client meetings.

The Service Operations Manager is a leaderfor the organization and will continue to focus on what we can do to makethings better every day.n nn nn nn nn Knowledge, Skills and Abilities: nn Knowledge and experience in cross-functionalmanagement methods and techniques Knowledge of IT applications, processes,software, and equipment Knowledge of industry specific tools like ConnectWiseManage, Automate, etc.

Strong organizational, presentation, and clientservice skills Skill in strategic planning with an ability tothink ahead and plan over a 6-12 month time span Skill in planning and preparing writtencommunications Skill in leading people and getting results witha strong client orientation Ability to multi-task and adapt to changesquickly Ability to work in a team and communicateeffectively Service awareness of all organizations key ITservices for which support is being provided Understanding of support tools, techniques, andhow technology is used to provide IT services Professional IT Certifications, such as:Microsoft MCP, MCSA, or MCITP, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA,or VMware VCP a plus Willing to work occasionally and/or be on callovertime, holidays, and weekends nn nn n nn Credentials and Experience: nn nnBachelors or Associates degree in computer-related field, with coursesin computer science ORnn nnThree to eight years related experience OR Equivalent combination ofeducation and experience.nn nn nn n nn Pay: Base + based on P&Lnn nn nn n nnSuccessful candidates must have excellent interpersonal, leadership andcommunication skills with an ability to build successful professionalrelationships at all level.

The abilityto apply active listening to all aspects of the job, and deliver exceptionalservice via phone and in person, is required.

Must be able to demonstrate the ability to constructively approach achallenge, prioritize, manage time, pay close attention to details and meetdeadlines in a fast-paced, multiple projects environment.n nn nn nn nnIdeal candidates will demonstrate that they are self-motivated, with awillingness to develop professionally and constantly apply new knowledge totheir work.nn nn nn n nnSound exciting?

We would like totalk to you!

Submit your resume.nn n

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